Why isnt my camera working? 

Ensure that the power adaptor is connected to your IP Camera, and that the power is turned on. Check that the IR LED night mode detection is working by covering the camera lens with your hand and waiting for a click sound, indicating the camera has changed between day and night modes. 

Why isn't my camera connecting to my network? 

Ensure that both Wi-Fi and Ethernet setup methods have been attempted. If both methods are unsuccessful, it may be a problem with your routers security settings. 

Camera cannot connect to WiFi or WiFi connection is unstable 

1. From the camera Network Settings page, check to see if the camera can see your wireless router, and check to see if your phone or other wireless device can connect to your wireless router, also check the Wifi signal strength, if Wifi signal is very weak, login to your wireless router and change the Wifi channel to get better signal strength. 2. Camera only supports Wifi 2.4 GHz, recommended wireless encryption is WPA-AES / WPA2-AES, do not use TKIP. Wifi SSID should not have special symbol or space character

3. Distance from the camera to Wifi router is too far? Use Wireless extender to extend the Wifi coverage. 4. Make sure DHCP is enabled on the Wifi router. Turn off the AP Isolation mode, turn off the Wireless Access Control or Mac Address Filtering. 

How the micro SD/SDHC Card recording works? 

After inserting the TF card then reboot, If memory card storage size is lower than 800M, will not record. If the camera is recording, storage size left approximate 400M, begin to erase the oldest video footage. 

Can the camera work with NVR? 

This camera is compliant ONVIF standard (2.4 version, Profile S), it can work with third-party NVRs & VMS. ONVIF port: 5000; Device discovery port: 3702. It also supports RTSP stream, the RTSP URL address is: Main-stream rtsp://IP adr:554/onvif1 Sub-stream rtsp://IP adr:554/onvif2 

My camera stops work I suspect the firmware has corrupted 

If your camera stops work because of the firmware issue, you can fix this by manually upgrading its firmware. Method 1: Format your TF card to FAT32, then put the correct firmware to the root folder of the TF card and insert it to the camera. Press the reset button don't release, and connect the power adapter, after 5 seconds, the camera's LED starts to flick, release the reset button, now the camera is updating its firmware. The process takes 5 minutes, when it completes, it will reboot. Method 2: Using the IPC debug tool to force upgrade the camera's firmware. 

You cannot view playback the videos

Pls make sure insert micro sd card and formatted with FAT32

There is no audio prompt such as waiting to configuration or rat-a-rat

Pls use a toothpick or other sharp needle to push reset button till it come to rest successfully under power status

The cameras shows offline and not stable 

Check the installation are wifi signal if its strong enough. 

How to know the current position speed is enough to support IP cameras video streams smoothly?

Go to app store, type keywords Speedtest, download it and test the exact location network speed, here we need to look at upload speed, the upload speed must over 4Mbps, If not know it, pls reach us to get more info. Refer to this website:

Does camera support PC to view and management?

Yes, go to website to down load the CRMclient files, reach us to get the instruction files.

Does camera support Max OS View and management?

No, but you download VLC and play URL the streams.

Does Camera support other brand PIR Sensor, door sensors etc?

No, Current product is using 1527 coding? If you have other sensors to pair, pls make sure it is using wireless 1527 coding. If you dont know how to judge it, pls contact us

How far away from Curtain sensor between cameras?

Suggest to use it at 15 meters, no barrier between the Pir and cameras.

How many sensors camera can support?

Recommend for 32pcs maximum.

Does curtain sensor support Pet immunity?